At Shirley Shop, we take pride in the quality, craftsmanship, and durability of the products we offer. This Warranty Policy outlines the terms and conditions under which warranties are provided for products purchased directly through our online store.

1. Warranty Coverage

We offer a 1-year limited warranty on most of our products unless otherwise specified on the individual product page. This warranty covers:

  • Manufacturing defects
  • Structural faults or material issues arising from normal residential use

Please refer to the specific product listing for any variations or additional warranty details.

2. Warranty Period

The warranty is valid for 12 months starting from the original date of purchase. Proof of purchase is required to process any warranty claim.

3. How to File a Warranty Claim

If you believe your product qualifies for warranty service, please follow these steps:

  • Contact Us: Send an email to support@shirleyshop.site
  • Include: Your order number, product name, detailed description of the issue, and photos or videos (if applicable)
  • Response: If your claim meets our warranty criteria, we will provide instructions for return, replacement, or repair

4. Warranty Exclusions

This warranty does not cover:

  • Damage caused by misuse, mishandling, improper installation, or neglect
  • Normal wear and tear resulting from regular use
  • Cosmetic issues that do not affect the product’s function (e.g., minor scratches or blemishes)
  • Alterations, repairs, or modifications not authorized by Shirley Shop
  • Products purchased from unauthorized resellers or third-party sellers

5. Limitation of Liability

Shirley Shop’s liability under this warranty is limited solely to the repair or replacement of the defective product. We are not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products.

6. Additional Notes

  • Customers are responsible for return shipping costs unless the item was defective upon arrival
  • All replacements are subject to stock availability
  • Warranty claims are typically reviewed and processed within 5 to 10 business days after receipt of the returned item

7. Contact Information

For any warranty questions or assistance, please contact us:

Shirley Shop

Contact Us

Have a question or need assistance? We’re here to help! Feel free to reach out using the details below:

📍 1205 E Washington St, Springfield, IL 62703, USA
📧  support@shirleyshop.site
📞 +1  815 618 5720