At Shirley Shop, we are committed to delivering your order quickly, safely, and efficiently. Whether you’re shopping from down the street or across the country, we strive to provide a seamless delivery experience so you can enjoy your purchase without any hassle.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped. In rare cases of high order volume or supply chain disruptions, processing may take slightly longer, but we’ll always keep you informed via email.

Shipping Rates & Delivery Estimates

We offer multiple shipping options to suit your needs:

Note: Delivery estimates may vary depending on your location and chosen shipping method.

We currently ship within the United States only. International shipping options are being evaluated and may become available in the near future.

Order Tracking

Once your order is shipped, you will receive an email confirmation containing your tracking number. You can use this number to monitor your package’s progress through the carrier’s website.

If you do not receive your tracking information within 3 business days, please check your spam/junk folder or contact us directly at:

📧 Email: support@shirleyshop.com
📞 Phone: 815-618-5720

Shipping Carriers

We work with trusted shipping partners, including:

• USPS (United States Postal Service)
• UPS
• FedEx

The carrier used may vary depending on your location and the size of your order.

Delayed or Lost Packages

We are not responsible for delays caused by the shipping carrier, weather, or any natural or uncontrollable events. However, if your package is significantly delayed or appears to be lost, please reach out to our customer support team. We’ll investigate the issue with the carrier and help resolve the situation as quickly as possible.

Shipping Address Accuracy

Please ensure that all shipping information is accurate and complete at the time of checkout. We cannot be held responsible for delays or losses caused by incorrect or incomplete address information. If you need to change your shipping address after placing an order, contact us immediately.

Damaged or Missing Items

If your package arrives damaged or items are missing, please notify us within 48 hours of delivery. Email us at support@shirleyshop.com with your order number and clear photos of the damage, and we will assist you in resolving the issue either through replacement or refund.

Delivery Confirmation

All deliveries are confirmed via tracking once they are successfully delivered. If your tracking shows “Delivered,” but you haven’t received the package, please:

1. Check with household members or neighbors.
2. Look around your property (porch, mailbox, garage, etc.).
3. Wait 24 hours—sometimes carriers mark packages as delivered before they actually arrive.
4. If still not received, contact us and we will work with the carrier to resolve the issue.

Contact Us

We are here to help! If you have any questions or concerns about your shipment or delivery, feel free to get in touch

Contact Us

Have a question or need assistance? We’re here to help! Feel free to reach out using the details below:

1205 E Washington St, Springfield, IL 62703, USA
  support@shirleyshop.site
 +1  815 618 5720