Currently Empty: $0.00
Refund And Return Policy
At Shirley Shop, your satisfaction is our top priority. We understand that sometimes things don’t go as planned. That’s why we offer a fair and transparent return and refund policy to make your shopping experience as smooth and worry-free as possible.
Returns
You have 30 days from the date of delivery to return your item(s) if you’re not fully satisfied with your purchase.
To be eligible for a return, your item must meet the following conditions:
- Item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- A receipt or proof of purchase must be included.
Items that do not meet these conditions may be refused a return or be subject to a partial refund.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Final sale items
- Personalized or customized products
- Perishable goods such as food, flowers, or personal care items
Return Process
To initiate a return, please contact our customer service team at
Contact Us
Have a question or need assistance? We’re here to help! Feel free to reach out using the details below:
1205 E Washington St, Springfield, IL 62703, USA
support@shirleyshop.site
+1 815 618 5720
Include your order number, a brief description of the issue, and any supporting photos if the item is defective or damaged. Once your return is approved, we’ll provide you with the return shipping address and instructions.
Customers are responsible for paying their own return shipping costs unless the return is due to our error (wrong or damaged item).
Refunds
Once we receive your returned item and inspect it, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5-7 business days. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company—it may take some time before your refund is officially posted.
- Contact your bank—processing times may vary.
- If you’ve done all of this and still have not received your refund, please contact us at support@shirleyshop.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us first via the email or phone number below, and we’ll guide you through the exchange process.
Contact Us
If you have any questions regarding our refund and return policy, feel free to reach out
Contact Us
Have a question or need assistance? We’re here to help! Feel free to reach out using the details below:
1205 E Washington St, Springfield, IL 62703, USA support@shirleyshop.site +1 815 618 5720
