Frequently Asked Questions

We offer a carefully curated selection of high-quality sofas, sectionals, loveseats, and other home furniture sourced from trusted manufacturers.

All products we sell are new or in like-new condition. Some items may be open-box or overstock, but this will always be clearly stated in the product description.

Manufacturer warranties may not apply to all items. If a warranty is available, it will be mentioned on the product page. Feel free to contact us for details.

No, we are an independent retailer. While we offer products from well-known brands, we are not officially affiliated with or endorsed by those brands unless clearly specified.

 

Most orders are processed within 1–3 business days. Delivery typically takes 5–10 business days depending on your location and the item.

 

Yes, we offer free standard shipping on most items. Any exceptions will be noted at checkout or on the product page.

 

We accept returns within 14 days of delivery on eligible items. Products must be in original condition. Please view our full return policy for more information.

If your item arrives damaged, please contact our support team within 48 hours with photos of the damage, and we’ll assist you with a replacement or refund.

 

Orders can be canceled within 24 hours of placement. After that, cancellation is not guaranteed if the item has already shipped.

 

You can reach us by email at support@shirleyshop.site or by phone at +1 815 618 5720. We’re happy to assist you.

 

Currently, we only ship within the U.S. We hope to expand international shipping options in the future.

 

Yes, once your order is shipped, you’ll receive a tracking number via email to monitor its delivery status.